Returns & Refunds

Returns & Refunds

We want every person to be fully satisfied with their purchase from Univoshop

🔄 Right of withdrawal

You have 5 days after receiving your order to return your product if it does not work or is defective.

🛡️ 90-day guarantee

All our products are covered by a 90-day guarantee . You will receive a full refund if the product does not meet your expectations after 90 days.

📦 Return conditions

• The product must be returned in its original packaging, complete and undamaged.

• Return shipping costs are the responsibility of the customer (except in the case of a defective product).

💳 Refunds
Once the product has been received and verified, we will process the refund within 7 business days via the same payment method used for the purchase.

✉️ Returns assistance
To initiate a return or report a defective product, please contact our customer service department at: cirelcare@gmail.com